Learner's User Guide

New to the practice service or want to brush up on how it works? This guide will walk you through everything from signing up, to interpreting your Learner's Dashboard.

Are you a teacher? Switch to the Teacher's User Guide to find out about tracking your class's progress instead.

Teacher's User Guide

In this guide:

What is the practice service?

Simply, it is a web-based service that allows you to practise Mathematics and Physical Sciences questions and monitor your progress.

Practising Maths and Science is crucial to doing well in both subjects. We all know it, but it can be hard to know where to start, or whether you're getting anywhere. The practice service makes it easy to work on the sorts of questions you need and will help you keep track of how you're doing with targeted feedback on your strengths and weaknesses.

sign up and log in

Getting started

Where to find it

The practice service is a web-based tool, which means you access and use it through the Internet.


Go to in your Internet browser. If you're reading this user guide, you're probably on the site already :)

The practice service works best on the following Internet browsers: Google Chrome, Firefox or Safari. All of these are available for you to download and install for free. The practice service will not work optimally on Internet Explorer.

If you are using the service on a tablet or smart phone, the site will resize itself automatically to suit your screen and function in much the same way as it would on a desktop computer. If, however, you are using the service on an older feature phone, you will see the mobi verison of our site instead. You can still practise on the mobi site, but it functions a little differently, so if you have a feature phone please access the mobi-specific user guide instead. On, click on Help on the blue menu bar and then select the Learners Guide from the list.

Once you are on the site you need to be logged into your own account to use the practice service. Find out how to sign up for an account below.


Signing up or creating an account

If you have never used the practice service before you will need to sign up for your own account. You cannot share this account with anyone else.

The sign up process is quick and simple and you only need to go through it once. Thereafter, every time you return to the site, you should use the same details to log in and access your Learner Dashboard with all your practice information again.


Click Sign up on the blue menu bar at the top of your screen.

Now you need to complete the sign up form. We'll walk you through each step below:

Join your class

This is only relevant if you are using the practice service through your school and have been given an access code by your teacher or a member of the Siyavula Team. If neither of those is the case, click "No I am working on my own" to proceed with the next step of registration.

If you do have an Access Code, enter it in the field provided and click the submit button. This code will link your account with your teacher's, so that they can see your (and your classmates') practice information on their own Teacher's Dashboard. Once you have entered and submitted the code, you will be asked to check and confirm that the details associated with that access code look correct and that you are therefore going to be linked to the right class before you continue to the next step.

Your details

Now you need to enter your first name, last name and either an email address or your cellphone number. Make sure that the contact details you enter are real, can be verified (we'll explain how we check them below) and are actually yours!

Verify your details

We will then send a One Time Pin to the email address or phone number you provided. This is how we confirm that the details you have given us are yours and work. You will have to check your email account or SMSs to see what the pin number is and then enter it into the field provided on the web page in order to continue with registration.

Pick a password and finish up

Once we've confirmed your details are valid, all that is left for you to do is choose a password and save your account details. We'll then log you in automatically.

By clicking the Save and log in, you confirm that you have read, understood and agree to our Terms of Use and Privacy Policy. These are the rules that govern the use of our site.

Why do we need your contact details?

Several good reasons :)

  1. You might have the same name as someone else on the planet, but your email address or phone number is unique. It's therefore a great way for us to make sure that only you can access your account.
  2. If you forget your password and can't access your account, we need valid contact details so that we can help you reset it.
  3. Lastly, if you find something in one of the questions on the practice service that you think might be a mistake, you can report it to us by clicking on the Report an error button. We need your contact details saved with your account so we can reply to you and tell you when it is fixed.

We may also send you an occasional support email. If decide you don't want to receive these you can simply unsubscribe or opt out at anytime.

If you want to find out more about our Privacy Policy and how we promise to protect your personal information, please click here.

table of contents

Logging in

Once you have an account you don't need to create another one. You can just log in with the same details as before.


Go to in your Internet browser.

In the Log In box on the home page, type your email address or cellphone number and the password you chose when you created your account and then click the Log In button.

Redeeming an Access Code

If you already have an account you can also redeem an Access Code once you are logged in (and not just as part of the registration process). If you need to redeem a second code (for a different class or subject for example) you can repeat these instructions below as needed.

  1. Click on Access Code on the main menu. Note, you need to be logged in to view this page.
  2. Enter the Access Code you have been given by your teacher and click Submit. You can only redeem one code at a time.
  3. Wait while the system checks that your Access Code is valid.
  4. Once it has confirmed that the code is valid, the system will then tell you which teacher and class your account is about to be linked to. Check these details carefully and only proceed if they look correct.
  5. That's it - you've successfully redeemed your access code and are now linked to your class or teacher.

You should not attempt to redeem the same Access Code twice. If you are having trouble, rather ask your teacher for help, or contact us.


Using your Learner's Dashboard

Your dashboard is where you manage your practice and monitor your progress on the practice service.

Accessing your Learner Dashboard

Once you're logged in you will notice that your home page has changed slightly. There are now three ways you can go to your Learner Dashboard and start practising:


Access the Practise menu from the main menu bar. Hover over Practise on a desktop or tap it on a tablet or phone to display the sub-menu. On the menu list that appears, find and select your grade under the subject you would like to practise


Click the blue and yellow Practise Maths and Practise Science buttons that now appear on your screen.


Click the green Take me to my dashboard button, which also now appears on your screen.


When you first log in it will look something like this first image. At this stage all the plots, bars and stars will be empty.

Listed on the left are all the topics you can practise, exactly as they appear in the table of contents in your Everything Maths and Everything Science textbooks.

Below is a video that will run you through the basics of using your Learner Dashboard.


Choosing topics to practise

  1. The grade you are about to practise is shown at the top of your dashboard. To practise content from a different grade's syllabus click on the Select a different grade button.
  2. Click on the + icon next to each chapter to expand it into its subsections.
  3. Check/tick the box next to the topics you want to practise.

You can practice a range of exercises from the entire syllabus, or choose to focus on one particular section. This means you can work through examples from a topic you learnt in class today, or get in some extra practice in an area that you haven't quite mastered.

  1. Checking the box next to one of the chapter headings will automatically check all of that chapter's sections.
  2. Once you've chosen what you want to work on, click one of the Start a new session buttons (at the bottom of the page or above the table of contents heading).

Clicking directly on the chapter or topic name, will take you directly to exercises from that section and that section only.

See Answering questions for more on how exercises are structured on the service and how to answer them.

Interpreting the data on your dashboard

Once you have tried a couple of exercises you will see new information start to appear on your dashboard. This data is there to help you monitor your personal performance.


The Points column shows you how many points you have accumulated, expressed as a fraction of the possible number of points attempted for that particular topic thus far. Each question on the service has a different number of points allocated to it.

When practising Maths and Science, it is not enough to just do lots of exercises and hope it'll all work out in the end. You have to make sure you're working through a range of difficulty levels too. On the practice service, we call the extent to which you are able to understand and correctly answer difficult questions your level of mastery.

The computer program behind the practice service measures the difficulty of each exercise and the probability of you being able to answer it accurately.

There are 4 possible difficulty levels in the system:

Level 1 contains some revision exercises as well as questions that test basic Maths, Science and comprehension skills. Levels 2, 3 and 4 contain easy, medium and difficult exercises respectively.


The stars on your dashboard are an indication of how many of these levels are available in each chapter or section. The more levels there are, the more difficult the final exercises for that chapter will be.

The stars turn gold every time you master a level. Try to work your way through to the most difficult exercises and make all your stars turn gold!


The blue progress bars in the Mastery column show you how close you are to getting your next star. The number of segments in each bar corresponds to the number of stars (and difficulty levels) in that chapter/section. They fill up with blue as your mastery improves. When the blue bar crosses a dividing line, you will get another star.

Tracking your progress like this, it is easy to see at a glance which topics you need to work on more and which ones you've got down!


In addition to the data displayed alongside the table of contents discussed above, there are also 3 graphics that appear at the top of the Learner's Dashboard that summarise your practice progress.

Graphic 1

The first block shows the highlights of your recent practice sessions. You can see your total points and the number of exercises you've completed for a specific time period.


You can filter these statistics by choosing your desired period of time from the drop down menu at the top of block. You can view your progress for just your last practice session, the last week, or the last 30 days.

This section also shows mastery bars for the two chapters you have been most actively practising during the time period selected above and whether you have managed to improve your mastery or not.

  • A green up arrow next to a mastery bar indicates that you have improved your mastery
  • A yellow dash indicates no change to your level of mastery for that section
  • A red down arrow tells you that your mastery has dropped
  • Hover your cursor over the bar to see the difference you've made to your mastery for the specific time you've selected
Graphic 2

The second graphic shows how well you have mastered each chapter in the book. It reflects exactly the same information as the mastery bars alongside each chapter in the main table of contents section of your dashboard, just in a condensed form.


Hover over each bar to see which chapter it belongs to.

Graphic 3

The third chart shows how close you are to achieving your personal goal for the year's work as a whole.

  1. Your current goal settings are shown above the plot.
  2. To change the target you'd like to aim for, click on the Change your goal button below the plot.
  3. Select the difficulty level you'd like to master (represented in stars) from the drop down menu that appears.
  4. A green tick will appear next to this menu to indicate that your settings have been changed.
  5. You can choose to show your progress over the whole year, or for a particular month by selecting it from the list below the plot.
  6. You can also scroll through the months by clicking the left and right arrows to either side of that field.

Use this plot to help you keep track of how much of your grade's syllabus you've already covered as you work throughout the year.

Here are a few important things to note about using and understanding this graph:

  • This plot measures your average mastery across the content for the entire year. You could, therefore, have reached (or passed) your goal for half the number of chapters and this plot would show you as being only 50% of the way to your overall goal. To get to a 100% you would still need to reach your chosen target for the other half of the chapters in the syllabus too.
  • Remember that if you change your goal, from 2 stars up to 3 for example, your progress towards that goal will look very different too!
  • If you aim to get only 2 stars, remember that you could reach 100% of your goal by the end of the year, but that this doesn't mean you have covered and mastered everything! Obtaining 2 stars for everything just means you have a basic understanding of each topic. Now you need to push yourself until you have mastered the more difficult stuff too.

Answering questions

Multiple choice

Some exercises will provide you with a list of possible answers. In this case you must choose the most correct answer.

  1. Click on the down arrow on the right-hand side of your answer field, below the exercise, and then select the correct answer from the list.
  2. Click Check answer to see whether you were right or wrong, and also to see the correct, fully worked solution for the exercise.

Complex answers

One of the things that sets our practice service apart from other practice programs is that most of the exercises are not multiple choice. Recognising the correct answer from a list is different to being able to generate the correct answer yourself!

The practice service provides space for you to input your final answer. You should do all of your working out on paper or in a workbook as you would normally. Remember that this is, after all, what will be required of you in exams. We also suggest you keep this working in case you would like to go through anything with your teacher.

How do I type my answer?

Unfortunately, your computer keyboards and cell phones don't have all the characters and symbols you will need to type a complex answer to Maths and Science exercises. We've therefore had to come up with a way for learners to type a computer friendly version of their answer so that the practice service can check it for you.

For example, typing -> makes an arrow for chemical equations; ^ before a number turns it into an exponent; / can be used to indicate fractions; and typing oo (two small o's) is our substitute for an infinity sign.


Click on the Help! How do I type my answer? link, which appears below each exercise.

This will bring up all the information you might need to type a version of your answer that the system can understand. In time you will become familiar with this notation, but this link will always be there for you to refer to.

These alternative symbols are not okay to use anywhere else except on the practice service! Please continue to write them properly, as you have been taught, in your exams.

Live answer preview

On our new responsive version of the site, there is a live preview box under each answer field. This box will appear as you start to enter an answer and show you what that answer would look like if you were to write it out on paper. Use it to check that the answer you are about to submit is the one you mean to!


Just start typing in the answer field! If what is displayed is not the answer you want to submit, then check the guidelines under Help! How do I type my answer? and edit it until it looks right.


Model answers

When you click the Check answer button you will be told whether you are correct or not and be given the option of viewing the fully worked solution.


Click Show the full solution to expand the fully-worked solution. You can click Hide solution when you are satisfied that you've understood the answer.

As you can see, this solution doesn't just show the steps required to answer this problem. It also carefully explains each stage of the working involved.


Doing another exercise

  1. Click the Try an exercise like this again button; or
  2. Click the Go to next exercise button

Choose option 1 if you feel that you could do with practising a few more exercises similar to the one you have just done. This will generate a new exercise from the same question template. This means it will have different details and variables that will result in a different answer, but will look similar to the previous one and be testing the same concepts.

In order to progress and improve your mastery levels you will have to move on the next exercise eventually. Doing the same sort of exercise again and again obviously only tests one aspect of that topic. When you have got it right, rather choose option 2 and move on.

If you are ready to move on you can choose option 2. This will take you to a new exercise that will be generated from a different template entirely.

You may find that after clicking Go to next exercise repeatedly you are still seeing exercises that look the same. Remember that you need to get these questions correct consistently and raise your mastery to the next level in order to see new, more difficult exercises.

Exercise panel

Whilst you are practising you can view your Exercise panel (displayed by default on a desktop screen and hidden under a button for tablets and phones), which acts like a mini dashboard on each and every exercise page. This helps you keep an eye on your progress for the section you are working on, without having to go back to your main dashboard.

We reckon that it's good to know that you are not alone, so we've also included some stats on everyone else's activity on the practice service. Watch the number of exercises completed rocket upwards during exam time!


Click the Return to dashboard button to leave the exercise and section you are currently working on and view your practice statistics in full on your Learner's Dashboard again.

Error reporting

It is very important for us to know if something is wrong or not working properly on the practice service so we can fix it. If you think the model solution displayed is incorrect, or the image in an exercise isn't displaying properly, or any other part of the exercise isn't working in the way you'd expect, please let us know.

Make sure you check your working against the model solution carefully before reporting a suspected error.


Click the Report an error button, which appears just below your Exercises panel on each exercise page. Clicking this button on the page on which the error or problem occurs allows our technical team to see exactly what you're talking about when you report it. Simply type the details of the problem in the little text box that appears. Please be as clear as possible. The more information you can give us, the better chance we have of solving the problem.

Remember to make sure your email address is saved with your details on the My Account page, so that we can reply to you. For help on how to do this, jump to the Managing my account section of this guide.

We will then do our best to work out what went wrong and fix the mistake, or show you where you made yours. Once we've done so, we'll send a message to your email address.

If you experience an error that is not related to a specific exercise, but rather to an aspect of the site then please send an email to with as much info as you can give us.

Managing your account

Updating your details

You need to keep your account details on the system up to date. You can do this on the My Account page.

Why do we need your contact details?

Several good reasons :)

  1. You might have the same name as someone else on the planet, but your email address or phone number is unique. It's therefore a great way for us to make sure that only you can access your account.
  2. If you forget your password and can't access your account, we need valid contact details so that we can help you reset it.
  3. Lastly, if you find something in one of the questions on the practice service that you think might be a mistake, you can report it to us by clicking on the Report an error button. We need your contact details saved with your account so we can reply to you and tell you when it is fixed.

We may also send you an occasional support email. If decide you don't want to receive these you can simply unsubscribe or opt out at anytime.

If you want to find out more about our Privacy Policy and how we promise to protect your personal information, please click here.

  1. Once logged in, click on your name in the top right-hand corner of your screen (if you're on a desktop computer) or the blue menu bar (if you're on a tablet or smart phone) and then select My Account.
  2. Update your details and then click Save Changes.

If you change your contact details you will be required to verify them by entering the One Time Pin (OTP) we send you.

Below are two videos showing how you would update your mobile phone number and email address respectively.

Extending your access to the service

If your subscription to the service expires you'll see an 'Oh snap' message when you try to practise. To keep on practising, you'll have to extend your access in one of two ways:

  1. Buy individual access

    The practice service is an online subscription-based service with various pricing options available. You can choose whether you would like to sign up for a month at a time and pay with the airtime you have on your phone, or sign up for a whole year and pay via an Electronic Funds Transfer (EFT) or with a credit card. Once you've selected the option that suits your pocket best and completed the payment process, you can use the service as much you like until your access expires. There is no limit on the number of exercises you can do. Practise through the night if you have to!

    For up to date pricing information click here.

  2. Redeem an Access Code from your teacher

    If your school signs up your whole class or grade in one go we'll massively discount the cost for each learner. If you think the practice service would be good for the rest of your class too, tell you teacher to contact us and we'll help get them on board.

    For more about school rates click here.

To buy individual access:
  • Select Pricing on the main menu and then click on For learners and Parents.
  • Click on the Buy now button.
  • Select whether you would like to purchase access to Maths, or Science, or both.
  • Select the payment method you prefer.
  • Click Submit and follow the instructions carefully to complete the transaction.

Our credit card payments are handled by Virtual Card Services and you will be linked to their site during the transaction if you choose to pay by card.

Should you choose to pay by EFT, make sure you email your proof of payment to, so that we can extend your access manually.

To reedem an access code from your teacher

Please read the instructions in the Redeeming an Access Code section of this guide, or watch the video below.

Resetting your password

You should make a point of picking a password that is easy for you to remember, but no one except you knows. That said, we know even the best of us forget our passwords sometimes, so we've made it easy and secure to reset yours should you need to.

To reset your password on Intelligent Practice:

Under each place on the site that you are asked to enter your password you will see a link that reads Help! I forgot my password. Clicking on it will start the password reset process. All you need to do is follow the instructions. We'll send you and OTP via SMS or email to make sure it's really you before we update your password, so make sure you have your mobile phone with you, or your email inbox open.

For this process to work you need to have previously saved a valid email address or phone number with your account. If you don't have valid contact details saved with your account and need help you can ask you teacher (if your school is subscribed to the service), or contact us by emailing and giving us your full name and username.

Watch the video below to see how it's done.

You've reached the end of this Learner's User Guide.

If you're a teacher and want to find out how to track and interpret your class's work on the practice service, you can switch across to the Teacher's User Guide by clicking on the button below.

Teacher's User Guide

If you have a question about how to use the practice service that is not answered in this guide, please contact us on or 021 469 4771.